Freelance project support: fixing issues

Project Daisy – Part 6: fixing issues with shopping cart and shipping cost calculations

Project Daisy is over: I have received the final payment and feedback, and the client says that she is happy with the final result.

That’s what I wrote in my last post.

However, it turned out that the project wasn’t over. There were shortcomings in the shopping cart’s settings and its correspondence with the client’s PayPal account that required re-setting and guidance.

Daisy preferred to meet and ‘walk through’ the issues and new settings together, so we met Yesterday in a cafe in the city.

I’ll take it as an opportunity to cover one more aspect of freelance project work: after-service/support – the extra work that comes on (unpaid, usually) to make adjustments, fix issues and provide guidance.
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